A LITTLE HELP, WHEN YOU NEED IT

Connect to your Mac

First, pair on the same network

  1. Install Desk for Mac and allow Screen & System Audio Recording and Accessibility. Open System Settings → Privacy & Security if you need to find them.
  2. Keep your iPhone/iPad and Mac on the same home network. Open Desk on the device and allow Local Network.
  3. Select the Mac. Scan its QR code, or select 輸入配對碼 and enter the 12-digit code. Keep the pairing window open; a code can be used once.
  4. Choose a window, then try a tap and a scroll. Reopen Desk to confirm it remembers the Mac.

Away from home: Tailscale

  1. In Desk, open 外出也能接上. If you need an account, follow the link to Tailscale’s official sign-up page. Its Personal plan may fit personal non-commercial use; check current eligibility and terms.
  2. Install Tailscale on iPhone/iPad, sign in, and follow its VPN permission prompts.
  3. Install Tailscale on Mac, using the same account/private network. In Mac Desk, open 外出連線 and enable private remote access.
  4. Use your already-paired Mac, or pair using its Tailscale address and current code. Switch the phone to cellular, or the iPad to a different network, then reconnect.

Your Mac must stay awake and online, with both Tailscale apps connected. No port forwarding or Exit Node is required. Desk does not create a Tailscale account or enable a VPN for you.

Make a phone easier to read

Start with a single window. In Settings, 手機閱讀 is at the top: 放大視窗畫面 gives portrait windows more room; −／＋ changes window text size. Close Settings to apply the layout change. The whole desktop keeps its aspect ratio.

Quick fixes

I can see the Mac but cannot control it

Allow the copy of UTUVO Desk in Applications under Accessibility / Device Control and Data Access. An old Sill entry does not grant Desk permission.

Permission is on, but Desk still asks

End your session and reopen Desk from Applications. If it still fails, remove the old Desk entry in System Settings, then add /Applications/UTUVO Desk.app and enable it. Enter any password only in the macOS prompt.

The connection is slow

Try 60 張／秒, 省流量 and 標準. Check the Mac’s upload connection. If nearby direct wireless is enabled, compare with it disabled while using regular Wi-Fi.

No Mac audio

This version sends the picture and your input; Mac audio is not supported.

Support Desk

In the iPhone/iPad app, open 關於 → 支持 Desk for an optional one-time tip. All features remain free, with or without support.

Contact UTUVO

Email support@utuvo.app with the app version, your devices/OS versions, when the issue occurred, and what you saw. Remove private addresses, pairing codes, window contents and other personal information before sharing logs or screenshots.